True DTAC ready to support government measures to enhance security of mobile banking usage, confirming that it will facilitate customers to continue using mobile banking in accordance with government policy.
Q1: Is it true that mobile banking usernames must match the name registered with the mobile SIM card, or transactions will not be possible? Why?
A1: Yes, this is true. This measure is part of a security initiative by the Ministry of Digital Economy and Society, the Anti-Money Laundering Office (AMLO), the National Broadcasting and Telecommunications Commission (NBTC), the Bank of Thailand, and the Telecommunications Association of Thailand. It aims to enhance mobile banking security and prevent “mule accounts” used for fraud. The rule requires the name registered with the SIM card to match the bank account holder’s name for mobile banking services. This requirement will take effect on May 1, 2025. Until then, you can continue using the service as usual. Please check with your bank for further details and necessary actions.
Q2: According to the latest announcement (January 31st, 2025), banks will notify customers between February - April 2025 if their mobile banking name does not match their SIM registration owner name. What should I do if I receive (or do not receive) such a notification?
A2:
• If a customer receives a notification from the bank – Follow the instructions provided in the message from the bank.
• If a customer does not receive a notification – No action is required. The customer can continue using mobile banking as usual.
Q3: Why must the SIM registration name match the mobile banking account name?
A3: This is a government-mandated security measure to set standards and prevent fraud.
Q4: What will happen if the name is not corrected within the specified period?
A4: Customers will still be able to use their mobile phone services as usual.However, after May 1st, 2025, they will no longer be able to conduct mobile banking transactions until they update their information with the bank. The deadline for corrections is April 30th, 2025.
If a customer is unable to update the registered SIM card name for a valid reason, they can contact their bank to request an exemption. Exceptions may be granted for the following groups:
Q5: If a child (or a family member) uses a mobile phone and mobile banking, but the SIM card is registered under the mother’s (or another family member’s) name, what should be done?
A5: If a clear connection exists between the mobile number owner and the bank account holder using mobile banking, the customer can contact the bank to submit the required documents as specified by the bank. For further details, customers can check with their bank for specific document requirements.
Q6: If the SIM card is registered under a company’s name, what should be done?
A6: If there is a verifiable connection between the mobile banking user and the organization that registered the SIM card, an exemption may be granted. The customers should contact their bank that holds the account and submit the required supporting documents for verification as specified by the bank.
Q7: What documents are required when contacting the bank?
A7: Customers should contact their respective bank directly to inquire about the required documents.
Q8: By when must this be completed? When is the deadline for completing this process?
A8: According to the regulations set by the Anti-Money Laundering Office (AMLO) and the banks, the process must be completed by April 30th, 2025.
Q9: How can I update my SIM card registration name to match the mobile banking account holder’s name?
A9: The current and new SIM card owner can request a name change at True Shop or dtac Shop with their original national ID card to update the registration. For more details, contact True Customer Service at 1242 or dtac Customers Service at 1678.
Q10: If I decide to change the SIM card owner’s name, will my existing promotions or special privileges be lost, or will they continue?
A10: Changing the SIM card owner’s name is treated as a new ownership confirmation and a new contract will begin. This means all existing benefits or privileges will expire, including: Telecommunications service benefits and other privileges such as True Card, TrueYou, or dtac Rewards