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What should customer prepare before traveling abroad?
- Before travelling abroad, you are advised to check roaming service. In case you did not activate roaming service, You can be applied simply by dialing USSD *112*1#then call or contact True Call Center 1242. You will receive confirmation upon successful activation and the permanent credit limit will be automatically adjusted with package fee.
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You can check the credit limit and control roaming service budget, please contact True Call Center 1242
- Check for the availability of mobile network and international roaming rate where you will travel to in order to use the network appropriately while roaming
- Ensure handset / device's compatibility and support while traveling
- A cancellation of Call forwarding is advised to avoid the additional charge (In case you turn on call forwarding and do not receive a call while roaming, you will be charged at roaming calling rate to Thailand). Simply dial ##002# then call to cancel call forwarding service.
- Temporarily turn off data before departure to avoid data roaming charge. Once you turn off data roaming, you won't have access to mobile data.
- How to turn off data on your phone
- Turn off data on iOS Click here
- Turn off data on Android Click here
- Turn off data via USSD service by dialing *113*2# Call or *106# Call
- Contact True Call Center 1242
- There will be a delay approximately 1-2 days of usage charge abroad delivered from network provider which might exceed your credit limit. This charge is the actual usage that customer used while traveling abroad.
- Before traveling abroad, you are advised to check the electricity circuit and a type of electrical socket in order to prepare the plug or charger that's compatible with the electrical socket in the country where traveling to