Pairing Gigatex Router with Mesh Wi-Fi
(Only needs to be done once)
- Make sure your Gigatex Router is connected to the internet. Place the Mesh Wi-Fi near the router for pairing.
- Connect the power adapter to the Mesh Wi-Fi and plug it in. Turn on the Mesh Wi-Fi device.
- The Mesh Wi-Fi status light will turn red.
- Connect the yellow LAN cable from the Gigatex Router to any LAN port.
- Plug the other end of the yellow LAN cable into the WAN port of the Mesh Wi-Fi.
- Wait for the Mesh Wi-Fi light to change from red to blue or white (depending on the model). This takes about 2 minutes.
- Once the light turns blue or white, unplug the yellow LAN cable and place the Mesh Wi-Fi in your desired location.
Mesh Wi-Fi Placement Tips
- Check for Obstructions: Avoid placing the Mesh Wi-Fi near walls, reflective surfaces, cordless phones, or Bluetooth devices, as these can weaken the signal.
- Avoid Interference: Do not place the Mesh Wi-Fi on or near electrical appliances to prevent signal disruption.
- Signal Indicator: After positioning the Mesh Wi-Fi, ensure the light (blue or white, depending on the model) remains solid. This indicates optimal signal strength.
FAQ
Q: The Mesh Wi-Fi light does not turn red after connecting the power adapter.
A: Make sure the power adapter is securely connected to both the Mesh Wi-Fi and the wall outlet.
Q: The signal is weak or frequently disconnects after installation.
A: Check if the Mesh Wi-Fi is placed in an optimal location. The status light should be solid blue or white (depending on the model).
Q: The light doesn’t turn solid blue or white after waiting for 2 minutes.
A: If you’ve followed the manual’s steps and still face issues, call 1242 for True Online support.
4 Simple Steps for Whole-Home Wi-Fi Coverage
- the Router in high-usage areas.
- Align Antennas vertically and avoid corners or walls.
- Set Up Mesh Wi-Fi (for spaces over 50 sq.m.) following the guidelines.
- Connect to 5GHz for faster and more stable performance.
